FAQs

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Jersey Pottery’s ranges are made from Porcelain, Bone China, Earthenware or Stoneware. This is indicated in the range description in the relevant part of our web shop. For further information about each ceramic type, please see the Ceramic Types document available at the bottom of this page.

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Jersey Pottery is designed in Jersey at our headquarters. Our ceramics are made in our factory in Lincolnshire, England and with partners in Europe and Asia.

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All Jersey Pottery ceramics are dishwasher, microwave and ovenproof but the exact safe conditions for use will depend on whether the Jersey Pottery piece you have is Stoneware, Porcelain, Earthenware or Bone China.  To find our what type of clay is used in each collection, please visit the item description in our online store.

Stoneware is very strong and vitrified (the surface is glassy and non-porous) which gives it strength, durability and chip resistance. It can be safely used in the dishwasher and we recommend using low temperatures and liquid detergent. It can be used in microwave and conventional ovens for cooking and reheating food, and in the freezer for storing food.

Porcelain is similar in strength to stoneware. It has a more translucent body and is naturally a blue-grey white. It can be safely used in the dishwasher and we recommend using low temperatures and liquid detergent. It can be used in microwave and conventional ovens for cooking and reheating food, and in the freezer for storing food.

Bone China is more delicate looking and generally finer than porcelain yet it is very strong. It is made from bone ash, china clay and china stone. Jersey Pottery Bone China is pure white and translucent. It can be safely used in the dishwasher and we recommend using low temperatures and liquid detergent. It can be used in microwave and conventional ovens for cooking and reheating food, and in the freezer for storing food.

Earthenware is elegant and refined but more care must be taken as it chips more readily than Stoneware, Porcelain and Bone China. It can be safely used in the dishwasher and we recommend using low temperatures and liquid detergent. It can be used in the microwave for cooking and reheating food, and in the freezer for storing food. It is oven safe to a maximum of 100°C for reheating, but not suitable for cooking.

Please note that all pottery and china can crack if exposed to sudden changes in temperature, no matter how strong it is, so please don’t take items from the freezer and put them straight into the oven or microwave.

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Europe Delivery: Jersey Pottery uses a tracked courier service to deliver orders in the United Kingdom and Europe. You will receive an e-mail notification when your order has been despatched from our warehouse, providing you with a tracking number.

Orders placed before 15:00* Monday to Friday (excluding bank holidays) will be despatched the same day. Any unexpected delays will be communicated via e-mail or telephone as soon as possible.

*3-5 day despatch during peak months (October to December).

You should expect to receive your order 2-3 days from the day of despatch to United Kingdom and Channel Island addresses and 3-5 days to Continental Europe.

UK, Eire & Channel Islands shipping costs (including VAT and GST)
STANDARD UK £5.00 per order
EXPRESS 10: £32.00 per order (delivery by 10am Monday – Friday)
EXPRESS 12: £14.50 per order (delivery by 12 noon Monday – Friday)
SCOTTISH ISLANDS: (HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3) 48 hour: £28.50 per order
GUERNSEY: 48 hour: £23.50 per order
NORTHERN IRELAND: £16.50 per order
ISLE OF MAN & SCILLY ISLES: 48 hour: £23.50 per order
ISLE OF WIGHT: £18.00 per order
JERSEY & SOUTHERN IRELAND (EIRE): £11.00 per order

Continental Europe shipping costs
BELGIUM/FRANCE/GERMANY/LUX & NETHERLANDS: £10.00 per order
AUSTRIA/CZECH: £12.50 per order
DENMARK/HUNGARY/POLAND: £14.00 per order
SPAIN/SWEEDEN: £16.50 per order
ITALY/ESTONIA/LATVIA: £19.50 per order
PORTUGAL: £20.50 per order
CROATIA: £24.00 per order
FINLAND/SLOVAKIA/ROMANIA: £26.00 per order
BULGARIA: £29.50 per order
BOSNIA: £33.00 per order
GREECE: £38.50 per order
SWITZERLAND/ICELAND: £44.00 per order
NORWAY: £60.00 per order
SERBIA: £64.00 per order
RETURN PARCEL COLLECTIONS: £26.00 per order

Prices are correct as of September 2016. Subject to change and to be confirmed at Checkout. All retail website purchases are subject to our EU Shop Terms and Conditions.

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USA Delivery Times: Your order will be despatched by UPS Ground which ships from our New Jersey warehouse with 1-5 day service depending on zone (see below) to all 50 States. On the day your order is despatched you will receive an e-mail with your tracking number so you can monitor your shipment on UPS.com (via your choice of web, e-mail or SMS).

US Shipping Zones : Zone 1 Philadelphia, PA – One Day, Zone 2 Chicago IL – Two Day, Zone 3 Fort Worth TX – Three Day, Zone 4 Phoenix, AZ – Four Day, Zone 5 Seattle, WA – Five Day.

US Shipping Costs

ZONE 1 (Philadelphia, PA) $10.00 (free for orders over $100).

ZONE 2 (Chicago IL) $12.50 (free for orders over $100).

ZONE 3 (Fort Worth TX) $15.00 (free for orders over $150).

ZONE 4 (Phoenix, AZ) $20.00 (free for orders over $150).

ZONE 5 (Seattle, WA) $20.00 (free for orders over $150).

Prices as of June 2014. Subject to change and to be confirmed at checkout.

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We accept the following payment methods in our online shops:

EU Shop: Visa, Mastercard, Visa Debit, Visa Electron and PayPal.

US Shop: Visa, MasterCard and PayPal.

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If you choose a delivery destination outside the EU such as Jersey, or Guernsey, VAT will be deducted automatically at checkout (Jersey & Guernsey) and for other destinations, when your order and shipping costs are confirmed by us. You may be liable for import taxes and duties in non-EU countries, such as GST. Unfortunately we do not have any control over these charges and they will not be refunded by Jersey Pottery.

Please note to ensure VAT is deducted for Jersey and Guernsey  you should choose “Jersey” or “Guernsey” as the delivery country and not “United Kingdom”.

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You can find our UK and EU returns policy as part of our EU T&Cs.

You can find our USA returns policy as part of our US T&Cs.

Should you wish to return an item, please contact us via our Contact Form.